Account & Data
Request account deletion
This page explains what is removed, what may be retained for a short time, and how to submit a verified deletion request.
What will be deleted
- User profile (account record) and access to the site/app.
- Primary personal identifiers stored in your profile: email address and password (stored as a cryptographic hash, not plain text).
- Balances and internal wallet records linked to your account (if applicable).
- Referral bindings to your account.
What may be retained temporarily
- Security and audit logs (IP, device, timestamps) — up to 90 days to prevent abuse and enable dispute resolution.
- Backup copies — until the next scheduled rotation (up to 30 days), после чего записи становятся недоступны и удаляются циклически.
- Legal/financial records (если применимо: чеки, выплаты, акты) — хранятся столько, сколько требует закон и бухгалтерия.
Important: deletion is irreversible. After completion, you will lose access to your account and associated benefits.
How to request deletion
- Fill out the form below from the email used for your account.
- In the message, include: your account email, optional User ID (если знаете), and confirm “I request deletion of my account and personal data.”
- Complete the anti-bot check and submit your request.
- We’ll email you a confirmation and may ask to verify ownership of the account.
- Upon verification, we schedule deletion and notify you when it’s completed.
Support hours: Mon–Fri, 9:00–17:00 (UTC). Contact email: contact@cebucore.com
Or email us from your account address: contact@cebucore.com
Phone: +1 307-293-0888 • Mon–Fri, 9am–5pm
Phone: +1 307-293-0888 • Mon–Fri, 9am–5pm